What is a ‘Pick up’ order?

A Pick-up order means your order is to be picked up at a specific location at a specific time.
There are different locations with times associated with those locations.
We have set up these locations and times for your convenience and safety.

Where are the locations and times?

Cole Gardens Pick up Location & Time
430 Loudon Rd
Concord, NH 03301
Sundays at 11am

Terra Basics Pick up Location & Time
21 Healy Pasture Rd
Chichester, NH 03258
Wednesday at 5PM -6PM or by Appointment

Call 603-234-1677 or email hello@terrabasics.com with questions or concerns.

How do I choose where my pickup is going to be?

At checkout you can select USPS for your order to be shipped via USPS.

Select a pickup location. Cole Gardens or Terra Basics (see addresses above).

Is my pickup at a specific time?

Yes, pickups are at a scheduled time and by appointment, if picking up at Terra Basics.
The Cole Gardens pick up location is scheduled during the Farmers Market on Saturdays. We will be outside with your order.
It is up to you to contact us about making other arrangements if you cannot make that time. We do not offer refunds for not showing up.   It is best to call us, 603-234-1677, if you cannot make the 10am time to make other arrangements.

The Terra Basics pick up location is scheduled for 5PM on Wednesdays or by appointment.  To make an appointment, you can leaves  note in the comments on the shipping page during checkout. We will confirm your pickup time.  We will have your order ready for you and bring it to you when you arrive. Call us if we do not come outside. 603-234-1677.

Please call us if you cannot make the pickup time.

Can my order be shipped directly to me?

Yes, we offer shipping via United States Postal Service that will arrive at your door. If shipping to another New England location it usually arrives within 1-2 days.  We only ship within the Continental US at this time. For orders to other locations please contact us.

How is Terra Basics taking precautions during the COVID-19 pandemic?

We are taking every precaution possible.
We are sad to no longer attend the Cole Gardens Farmers Market.
We have created a Pick-up time at Cole Gardens during the market so that products are available to you.
All orders are bagged and sealed with your name on the outside. You are the only one to touch your products.

We use gloves and masks when packing orders. We use only new paper bags to pack your order.
You may request biodegradable plastic bags instead. The outside of your bag will be sprayed with an herbal disinfectant spray before it is handed to you.
All of our food products are safety sealed and always have been. If you receive an item without a safety seal, please let us know.
Our products are stored in a controlled environment to keep them safe and at the peak of freshness.
We will meet you outside when you arrive to pick up your order.